Shintechu Shoji
Shintechu Shoji
0
FAQs
1. Is there an additional charge for online payments?

No, there are no additional charges for making online payments.

2. How can I expedite my order delivery?

 Orders will be delivered within the specified time frame only.

3. Can I add more products to my existing order?

Once your order has been confirmed and accepted, you cannot add any additional products. You will need to place a new order for any extra items.

4. What should I do if my payment fails?

 If your payment fails, please retry while keeping the following points in mind: - Ensure that all information provided, such as account details, billing address, and password (for Net Banking), is accurate, and confirm that your internet connection remained stable throughout the transaction. 

How can I confirm that my order was successfully placed?

 After successfully placing your order, you will receive a confirmation email and SMS detailing your order along with your order ID.

6. What steps should I take if there’s a delivery failure?

 If a delivery attempt by our courier partner fails, you will receive further communication regarding the next steps, and we will arrange for a reattempt of the delivery.

7. Why is my order not appearing?

 This may be due to a technical issue. Please contact us via email at info@shintecushoji.com to resolve the problem.

8. Am I allowed to purchase multiple products in a single order?

 Yes, you are welcome to purchase multiple products in one order. 

9. What should I do if my delivery fails?

If your delivery fails, you will receive instructions from us regarding the next steps, and we will coordinate to reattempt the delivery.

10. Will we receive any coupons with our purchase?

Unfortunately, no coupons will be included with your purchase.

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